German Customer Service Agent
We’re currently looking for a German speaking customer support agent to join the dynamic international team of our leading online iGaming Operator, located in sunny Malta!
- Providing the highest level of support to customers via email, phone and live chat.
- Assisting users with games, payment issues and providing all necessary information related to our products and services.
- Adequate handling of customer complaints.
- Translations for the Customer Support Department, and any other department in the company as required.
- Propose and initiate changes for improvement and solutions.
- Excellent communication skills in business English and a native level in German language (both spoken and written).
- Strong computer skills and experience working within a similar office based position.
- Problem solving skills and customer focus skills.
- Patience, empathy, flexibility.
- Ability to perform under pressure and ‘’can do’’ attitude.
- Strong team player.
- Online gaming experience would be an asset.
- Attractive remuneration.
- Benefits such as medical care, sports card and insurance.
- International work environment.
In order to take part in our recruitment process, we kindly ask you that you familiarise yourself with the detailed information about the personal data controller and the rights you have with respect to the protection of your personal data, which you can find on our website: https://energycasino.com/en/Career and next that you insert the following clause under your CV:
"In accordance with the applicable data protection law, I hereby express voluntary consent for processing my personal data by Probe Investments Ltd, having its registered address at Level 4, 109, Sir William Reid Street, GRZ 1033 Gzira, Malta, in order to carry out the recruitment process."
If you want to take part in our future recruitment processes, please add the following sentences:
"I express consent for processing my personal data in future recruitment processes. My consent is valid until revoked."