EnergyShop Terms & Conditions

1. The below conditions are additional to the General Terms and Conditions of EnergyCasino & General Terms and Conditions of EnergyBet.
2. Contact [email protected] / [email protected] if the shipping address is different from the one you registered with.
3. Delivery may take up to 30 working days.
4. All items offered in the EnergyShop feature the EnergyCasino/EnergyBet logo.
5. All products are brand new and unused but may be supplied in unsealed, re-sealed or alternative packaging.
6. It is possible to cancel or change your order before it is shipped. All you have to do is send an email to [email protected] / [email protected].
7. Customers are responsible for the accuracy of the email address, delivery address and a contact telephone number in their EnergyCasino/EnergyBet account.
8. If an item is damaged through the manufacturer, warehouse, in courier neglect or in transit, EnergyCasino/EnergyBet will replace that item. However, goods damaged due to customer neglect or through general wear and tear will not be replaced or refunded. In order to exchange any item please contact us via e-mail ([email protected] / [email protected]) within 14 working days after the day you received your goods. In the message please describe the problem and reasons why you request an exchange. In case of technical damage, kindly take pictures of an defective item as a proof that the product we have delivered to you were damaged on arrival.
9. When ordering, customers must have sufficient points in their account to cover their entire order submitted.
10. Orders are subject of stock availability. Should an item be out of stock, customer will be informed via email and EnergyPoints will be refunded.
11. EnergyCasino/EnergyBet reserve the right to change or amend promotions at any time.
12. EnergyCasino/EnergyBet reserve the right to remove any product line from the Shop at any time.
13. The point prices of the items in the shop can change at any time.
14. EnergyCasino/EnergyBet is sending items only to European Union countries, Russia, Ukraine, Norway.
15. It is on sole discretion of EnergyCasino/EnergyBet if the item can be shipped to any other country than mentioned above.
16. The colour of an item may differ from the one presented in the offer.
17. EnergyCasino/EnergyBet management decision in all matters is final.