I have thoroughly enjoyed working within a VIP environment for eight years now, but I actually came from a building and renovations background. When I started my iGaming career I had pretty much no knowledge of online gaming or betting, so it was a steep learning curve, but I knew I had found my thing.

From the very start of my iGaming career back in 2010, it was recognised that I was able to quickly build a great rapport with clients, and so I naturally found myself on the VIP Customer Service team. From that point on, I quickly climbed the ‘VIP ladder’, experiencing various different roles, until finally landing my dream job as Head of VIP here at Energy – giving me the opportunity to turn my VIP vision into a reality. I am extremely proud to be part of the Energy family, and to head such a brilliant VIP team.

I am very proud to be part of the VIP Department, but I took the long way to get here.

When I first arrived in Malta, I worked as a holiday representative, and dealing with tourists can be extremely challenging! You are always responsible for every problem and people expect you to perform miracles.

Then, around three years ago, I discovered the iGaming industry and started working at Energy. My first role was as a Customer Service Agent, then I moved to the Loyalty Department, but my dedication meant that I soon got asked to join the VIP Department, and I haven’t ever looked back. I love it here!

Before joining the iGaming industry, I worked for almost nine years as a professional fashion and celebrity hair stylist – a role in which I developed a keen appreciation for ‘going the extra mile’ to exceed even the highest expectations.

When I joined the Energy team, as a Customer Support Agent, just over a year ago, I brought this attitude with me, and with each month that went by, I became increasingly hungry to work with the big players. Luckily, Barry had already noted my potential, and soon I was sitting in the VIP room, as part of the greatest team ever.

My journey into the world of iGaming started with my joining Energy two years ago as a customer support agent. A favourite quote of mine is “if opportunity doesn’t knock, build a door”. Well for me this door is the wealth of knowledge I brought with me to Malta. Back in Russia, the majority of my professional life revolved purely around VIP customers. Thanks to my background I was actively searching for a job abroad where I could apply my previously nurtured skills. Add to that the opportunity to learn so much about such an exciting industry - I was sold! Starting out in customer support, my ultimate goal was always to become a member of the strongest VIP team thereis. Well here I am and loving every minute.

I am extremely happy and thrilled to form part of this great VIP Team. I have over 10 years’ experience working in the Gaming industry and I am very passionate about my job.

It all had started when I was responsible for the Customer Care Support back in 2007 when I joined the iGaming Industry with just a gastronomic background!

Since I love the contact with customers and I speak at least 4 languages, I gave it a shot. From then onwards I kept moving forward. In fact, I worked in various roles in another company for more than 10 years.

My last role was that of a Team Leader and climbed the ladder up assisting our dear VIP customers. This gave me the confirmation and confidence in myself that I belong in the VIP department, since I am very patient and dedicated to our customers. So here I am, I just recently joined EnergyCasino and I do not regret it at all.

Something about me; I come from Switzerland, but I moved to Malta for love. I really like the Mediterranean Sea, the sun and the beach of course. I speak fluently in German, English and French while having a good understanding in Italian.