General T&C - Changelog

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a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for twelve (12) consecutive months.
b. Before your account is labelled Inactive, Energy will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.

d. Withdrawals can only be paid-out to the same account and payment method from which the CLIENT’s deposits were originated. In such cases where a payment method cannot be used for a withdrawal (for instance paysafecard), the CLIENT'S withdrawal must be paid to their bank account. By following a “closed-loop” policy (ensuring that pay-outs are made back to the same method as the inbound funds originated) Energy complies with “The Fourth EU Anti-Money Laundering Directive.” However, there are some occasions where this closed-loop system is impossible to enforce. Whilst ensuring compliance with the “The Fourth EU Anti-Money Laundering Directive,” Energy is also obligated to ensure our CLIENTS’ needs are served. Furthermore, on occasion, technical and /or policy reasons beyond our control may dictate that some pay-outs cannot be made in this fashion. In these cases Energy endeavours, via required measures and beyond, to verify an alternative account owned by the individual CLIENT. The finance department of Energy makes the final decision as to whether a payment outside of the “closed-loop” policy will be performed.

d. Withdrawals can only be paid-out to the same account and payment method from which the CLIENT’s deposits were originated. In such cases where a payment method cannot be used for a withdrawal (for instance paysafecard), the CLIENT'S withdrawal must be paid to their bank account. By following a “closed-loop” policy (ensuring that pay-outs are made back to the same method as the inbound funds originated) Energy complies with “The EU Anti-Money Laundering Directive.” However, there are some occasions where this closed-loop system is impossible to enforce. Whilst ensuring compliance with the “The EU Anti-Money Laundering Directive,” Energy is also obligated to ensure our CLIENTS’ needs are served. Furthermore, on occasion, technical and /or policy reasons beyond our control may dictate that some pay-outs cannot be made in this fashion. In these cases Energy endeavours, via required measures and beyond, to verify an alternative account owned by the individual CLIENT. The finance department of Energy makes the final decision as to whether a payment outside of the “closed-loop” policy will be performed.

a. All licence providers based in Europe are subject to the European Union’s Fourth AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
c. (I) Winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating credit card or account on record;
c. (II) When a CLIENT funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;

a. All licence providers based in Europe are subject to the European Union’s AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
c. (I) Winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating debit card or account on record;
c. (II) When a CLIENT funds an account by means of debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;

b. During the registration process, the CLIENT must provide Energy with valid identification, including but not limited to the address, contact email and mobile number. To complete the registration process, the CLIENT is required to enter the 6 digits verification code sent to registered mobile phone number. Once the registration is completed successfully, the CLIENT will receive a welcome email along with a link to confirm the email validity. Although the last step is informal and does not render the registration process, it confirms that the CLIENT is the legitimate person accessing the Energy account. Should the client face any technical difficulties, they can contact our dedicated Customer Support team for further assistance.

b. During the registration process, the CLIENT must provide Energy with valid identification, including but not limited to the address, contact email and mobile number.

c. The User shall ensure that the registration details are kept up-to-date and shall make any necessary changes of name, address or email address on Energy’s WEBSITE without undue delay. It is the CLIENT’s responsibility to inform us immediately of any changes to the CLIENT’s personal information.
d. If upon CLIENT’s verification it will come up that the information provided by the CLIENT is false or inaccurate Energy is entitled to suspend or terminate CLIENT’s Account and retain any winnings.

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c. You shall ensure that registration details are kept up-to-date and shall make any necessary changes of name, address or email address on the Energy website without undue delay. You are responsible for informing us immediately regarding any changes to your personal information.
d. If your address and country of residence no longer correspond to the location you indicated when registering your account, and you now fall under another legal jurisdiction, you must close your account and register again with the new address.

e. If during user verification it becomes apparent that the information provided by you is false or inaccurate, Energy is entitled to suspend or terminate your account and retain any winnings including cases that involve self-excluded accounts.

a. (IV) setting up more than one account per person; or any other regulations set out in these Terms and Conditions is violated.

a. (IV) sets up more than one account per person or colludes with other players, in any way, in an attempt to take advantage or undermine the outcome of a game(s).

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c. 3) A photo of you with your ID.
c. 4) Identity verification over the phone.
c. 5) A notarised copy of the document(s).
d. Please be advised that Energy holds the right to withhold any funds until the verification process is duly completed and deemed satisfactory on our end.

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g. Should the player wish to resume gambling after the self-exclusion period expires, the player must contact customer support to begin the positive return procedure. Once the player's request is received, via email or chat, our customer support agents will provide a phone number and available timeframes to facilitate the call.

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p. Energy operates solely on the basis of the information that the CLIENT has provided upon registration, and, therefore, we as an operator are not responsible for any inconsistencies arising from the customer’s side.

The Independent Betting Adjudication Service (IBAS) is the ADR entity for Energy complaints. Clients are advised to visit their WEBSITE http://www.ibas-uk.com and submit an adjudication form. Submission of an adjudication form will lead to the ADR contacting us to release necessary information about the case within a deadline of 10 working days to submit a full explanation regarding the final decision previously made by Energy.

The Independent Betting Adjudication Service (IBAS) is the approved entity for complaints relating to Energy for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015.

The full listing of all approved ADR's by the Gambling Commission is available at: https://www.gamblingcommission.gov.uk/for-gambling-businesses/Compliance/General-compliance/ADR/Approved-ADR-providers.aspx

Clients are advised to visit their WEBSITE http://www.ibas-uk.com and submit an adjudication form. Submission of an adjudication form will lead to the ADR contacting us to release necessary information about the case within a deadline of 10 working days to submit a full explanation regarding the final decision previously made by Energy.

f. This Agreement is effective upon acceptance of the registration for newly registering CLIENTS by checking the box “I am 18 years old or over and I have read and accept the Terms and Conditions and Privacy Policy. I also confirm that I am not a politically exposed person (PEP) and I am not a relative of or in close relationship with any PEP” and clicking "Create new account" button in the course of the registration on the SITES. The CLIENT commits to comply with the Terms and Conditions of the WEBSITE. If the CLIENT does not agree to be bound by the terms and conditions of this Agreement, and does not use or access our WEBSITES after registering, the CLIENT must inform us in writing immediately.

f. This Agreement is effective upon acceptance of the registration for newly registering CLIENTS by checking the box “I am 18 years old or over and I have read and accept the Terms and Conditions and Privacy Policy" and clicking "Create new account" button in the course of the registration on the SITES. The CLIENT commits to comply with the Terms and Conditions of the WEBSITE. If the CLIENT does not agree to be bound by the terms and conditions of this Agreement, and does not use or access our WEBSITES after registering, the CLIENT must inform us in writing immediately.

15. Withdrawals
a. A request for withdrawal cannot be made while the CLIENT is involved in an ongoing gaming session.
b. Energy's finance department handles all withdrawal requests. Energy reserves the right to verify the account holder's eligibility for any requests and, in case of doubt, refuse to process the withdrawal, leading to the return of the funds back to the player's account. Valid documents issued by government (Passport, Driving Licence) must be submitted upon request in order to process the first withdrawal. However, Energy reserves the right to verify the CLIENT’s identity, age and location at any time, not only before processing any amount of requested withdrawal.
c. Withdrawal methods information is included in the Withdrawal section of the WEBSITE.
d. Any expense related to withdrawal requests, if applicable and explicitly announced on the WEBSITE, shall be charged to the benefactor.
e. Withdrawals of winnings or parts thereof will be paid out upon request of the CLIENT. Please note that only first withdrawal a week is free of charge. A second and every next withdrawal the same week costs a fixed fee €5 (or equivalent in other currency). The minimum withdrawal amount per transaction is no less than £20 (or equivalent in other currency) with the exception, where the balance is less than £20 (the manual withdrawal may be processed upon customer’s request in such situation) and upon account closure, in which case the CLIENT has the right to withdraw the full balance. The maximum withdrawal amount per transaction is determined by various payment methods available on the WEBSITE.
f. The account holder's personal data in their Gaming Account must correspond to the information of the Bank Account used (or for any other payment method). Energy reserves the right to request further documentation, as proof of identity, as well as additional verification of the payment method in question. The withdrawal will not be processed until Energy receives the requested documentation, while the balance will be credited back to the CLIENT'S account in the meantime.
g. Energy attaches great importance to the security of your deposits, therefore the maximum withdrawal amount per day (24 hours) is £5,000. This does not apply to progressive jackpots. In order to protect your funds from unauthorized outflow, all withdrawals above £5000,00 per day will be additionally checked for verification of the person ordering the withdrawal. During this additional check, you may be asked to confirm your identity. The withdrawal will be conducted in full, once positive verification is confirmed.
h. Withdrawals from a User’s Account can only be addressed strictly to the person registered on the Account and as per the conditions specified on the Energy WEBSITE.
i. Withdrawals can only be paid-out to the same account and payment method from which a CLIENTS deposits originated. By following a “closed-loop” policy (ensuring that payouts are made back to the same method as the inbound funds originated) Energy complies with “The Fourth EU Anti-Money Laundering Directive.” However, there are some occasions where this closed-loop system is impossible to enforce. Whilst ensuring compliance with the “The Fourth EU Anti-Money Laundering Directive,” Energy is also obligated to ensure our CLIENTS’ needs are served. Furthermore, sometimes technical and /or policy reasons are beyond our control, therefore some payouts cannot be made in this fashion. In these cases Energy endeavors throughout required measures and beyond to verify an alternative account owned by the individual CLIENT. Our Risk Department runs a full assessment of such cases. The risk department of Energy makes the final decision as to whether a payment outside of a “closed-loop” policy will be performed.
j. Once a withdrawal request is submitted it can take Energy up to three (3) business days to process the request. However, Energy strive to process withdrawal requests immediately.
k. Please be informed that there is a three per cent (3%) administrative charge to cover the payment provider fee, which will be applied for withdrawal requests referring to amounts deposited with Energy that have not been used at least once for playing casino games or sports bets. Such payouts have to be assessed and confirmed by the Risk Department before being approved.

17. Withdrawals
a. Information relating to withdrawal methods is included in the Withdrawal section of the WEBSITE.
b. A request for withdrawal cannot be made while the CLIENT is involved in an ongoing gaming session.
c. The CLIENT may withdraw any withdrawable funds from account at any time. 'Withdrawable funds' means all winnings from wagers made with your deposits, and excludes any funds that are subject to a restriction (including wagering restrictions or other promotional play restrictions). The right to withdraw these funds is subject to our regulatory obligations being fulfilled (including source of funds and additional verification checks).
d. Withdrawals can only be paid-out to the same account and payment method from which the CLIENT’s deposits were originated. In such cases where a payment method cannot be used for a withdrawal (for instance paysafecard), the CLIENT'S withdrawal must be paid to their bank account. By following a “closed-loop” policy (ensuring that pay-outs are made back to the same method as the inbound funds originated) Energy complies with “The Fourth EU Anti-Money Laundering Directive.” However, there are some occasions where this closed-loop system is impossible to enforce. Whilst ensuring compliance with the “The Fourth EU Anti-Money Laundering Directive,” Energy is also obligated to ensure our CLIENTS’ needs are served. Furthermore, on occasion, technical and /or policy reasons beyond our control may dictate that some pay-outs cannot be made in this fashion. In these cases Energy endeavours, via required measures and beyond, to verify an alternative account owned by the individual CLIENT. The finance department of Energy makes the final decision as to whether a payment outside of the “closed-loop” policy will be performed.
e. Once a withdrawal request is submitted it can take Energy up to three (3) business days to process the request. However, Energy strives to process withdrawal requests immediately.
f. Withdrawals of winnings, or parts thereof, will be paid out upon request of the CLIENT. Please note that only the first withdrawal each week is free of charge. A second - and every subsequent - withdrawal in the same week costs a fixed fee of €5 (or equivalent in other currencies). The minimum withdrawal amount per transaction is £20 (or equivalent in other currencies); the exception being a request for account closure by the CLIENT, where the balance is less than £20, in such circumstances, the CLIENT has the right to withdraw the full balance.
g. Energy attaches great importance to the security of your funds, therefore the maximum withdrawal amount per day (24 hours) is £5,000. This does not apply to progressive jackpots. To protect CLIENT’s funds from unauthorized outflow, all withdrawals above £5,000 per day will be subject to additional checks to verify the person requesting the withdrawal.
h. Please be informed that there is a three per cent (3%) administrative charge to cover the payment provider fee, which will be applied for withdrawal requests referring to amounts deposited with Energy that have not been used at least once for playing casino games or sports bets. Such pay-outs have to be assessed and confirmed by the finance department before being approved.

16. Deposits
a. In order to fund a player account (by transfer of money to Energy’s account) one can do so by utilising the available deposit methods. Further information about deposit methods can be found in the Deposit section of the WEBSITE.
b. Energy reserves the right to impose certain conditions on the use of particular payment methods, in such cases but not limited to; if enforced by payment providers requirements, or regulatory requirements in connection to the Social Responsibility Code of the license or if is connected to the suspicious activity of a particular player. Energy also has the right to change the payment methods available, but only if such payment method is discontinued by the legal contract binding Energy and the 3rd party payment provider in question.
c. Energy does not guarantee that all methods of payment are available at all times, but will do its utmost to provide customers with continuous service.
d. Energy reserves the right to request further information and documentation regarding a CLIENT'S age, identity and place of residence prior to any deposits or any withdrawal. Energy also reserves the right to request such information and documentation from any person who affects a deposit on a CLIENT'S Account. Should the CLIENT not be able to provide the requested 3rd party documentation, Energy reserves the right not to proceed with the refund. The following documentation shall be accepted to confirm the CLIENT’S identity (Driving Licence, Government issued ID, Passport or EEA member state identity card). Please be advised that all mentioned documents must be valid. To confirm the CLIENT’S place of residence (proof of address - POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements that was issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds to data on the documentation. In the event of diverging data, we reserve the right to cancel any bets, along with the payment of the account balance, unless the CLIENT can demonstrate entitlement to the balance by some other means. Any winnings that are derived from deposits which are not in the name of the account holder may be withheld and the account suspended until further notice. Energy reserves the right to request an image of both sides of the debit/credit card used to deposit, for the purpose of supporting evidence in case a deposit comes from a non 3D secure scheme (additional fraud prevention system processing) or if a customer is processing large or multiple transactions. In order to reflect the best security practices, the CLIENT will always be asked to hide the CVV number and wipe out certain card numbers. In a small number of cases we might require additional proof of residence or transaction in PDF format.
e. Self-deposit limits can be set by the player in the ‘Responsible Gaming’ section.
f. The minimum deposit amount per transaction is no less than £10 (or currency equivalent). The maximum deposit amount is determined by the various payment methods available on the WEBSITE.
g. The player acknowledges that Energy reserves the right to request proof of payments to a player's accounts in order to confirm a depositing source or to complete the verification.
h. All payments into the Account must be from a payment source in which the Player is the primary account holder.

15. Deposits
a. CLIENT accounts can be funded (by transfer of money to Energy’s account) by utilising a number of available deposit methods. Further information about deposit methods can be found in the Deposit section of the WEBSITE.
b. All payments into the Account must be from a payment source where the CLIENT is the primary account holder.
c. Energy does not guarantee that all methods of payment are available at all times, but will do its utmost to provide customers with continuous service.
d. Energy reserves the right to impose certain conditions on the use of particular payment methods, in such cases, but not limited to; if enforced by payment providers requirements, or regulatory requirements in connection with the Social Responsibility Code of the license, or if connected to the suspicious activity of a particular player. Energy also has the right to change the payment methods available, but only if such payment method is discontinued by the legal contract binding Energy and the 3rd party payment provider in question.
e. Self-deposit limits can be set by the player in the ‘Responsible Gaming’ section.
f. The minimum deposit amount per transaction is no less than £10 (or currency equivalent). The maximum deposit amount is determined by the various payment methods available on the WEBSITE.
g. As per applicable laws and regulatory requirements, Energy is required to verify the CLIENT’s details: - name, address and date of birth - before the CLIENT is able to gamble. In order to match details, Energy uses information supplied by the 3rd party electronic provider. In cases where the data cannot be matched, Energy will not allow the customer to gamble unless the account is fully verified by the finance department. Energy reserves the right to request further information and documentation to conduct the manual checks.
h. The following documentation shall be accepted to confirm the CLIENT’s identity (Driving License, Passport or EEA/EU member state identity card). Please be advised that all mentioned documents must be valid. To confirm the CLIENT’S place of residence (proof of address - POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds with data on the documentation.

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a. Energy reserves the right to request additional information and documentation from any client, if such evidence is required to fulfil other legal obligations. From a compliance perspective further documentation may be necessary later in the relationship. For instance, Energy may request additional documentation in the following circumstances:
1) Via analysis of the account, there is significant suspicion of possible money laundering (high risk triggers or patterns can be identified)
2) There is an evident connection that enables Energy to connect multiple accounts to the CLIENT (called multi accounting or bonus abuse) or to link CLIENTS to accounts that had previously self-excluded. This could be established via measures such as similar address, same IP or other connections observed through data supplied by the 3rd party organisations that Energy cooperates with)
3) There is a strong suspicion of Fraud or fraudulent activity such as suspicious deposit pattern, frequency and/or highly unusual pattern of play, breaching of closed loop policy or where the customer used 3rd party payment method
b. Please be advised that Energy will always request further documentation on a risk-sensitive basis. This approach remains in line with published guidance on money laundering that Energy is fully committed to.
c. As part of the additional verification process, Energy reserves the right to request the following information:
1) An image of both sides of the debit/credit card used to deposit, in case a deposit comes from a non 3D secure scheme (additional fraud prevention system processing) or if a customer is processing large or multiple transactions. In order to reflect the best security practices, the CLIENT will always be asked to hide the CVV number and wipe out certain card numbers. In all circumstances the card copy will only be accepted if the back is accurately signed. In a small number of cases we might require additional proof of residence or transaction in PDF format;
2) A copy of a bank statement for the account that will be used to withdraw winnings to, in case they were originated from a non-deposit bonus;
3) A proof of a particular, or number of deposits that may seem of high risk in relation to money laundering;
4) A declaration that will confirm CLIENT’S Source of Wealth (SOW)
5) A proof of Source of Funds (SOF) that may be in the form of:
i) Proof of earnings: Payslip/Director remuneration/Dividends/Pension
ii) A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
iii) A Trust deed clearly showing a consistent entitlement to funds
iiii) Dated proof of an award/payment made to the CLIENT from 3rd parties
Other clear evidence that would support "affordability" in relation to CLIENT’s business with Energy.

k. Energy may revise the terms of this Agreement from time to time by posting the amended terms on the WEBSITE. Before any amendment takes place, Energy will reach customers by email or inbox message in advance to ensure customers have enough time to read through material changes that might affect their use of service. In case of modification of these T&Cs, on logging into his account with Energy, a pop-up box will inform the CLIENT that the T&Cs have been updated. The CLIENT will be requested to agree with the updated T&Cs, before they continue to use the Service. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT account will be closed.

k. Energy may revise the terms of this Agreement from time to time by posting the amended terms on the WEBSITE. Before any material change takes place, Energy will reach customers by email or inbox message in advance to ensure customers have enough time to read through amendments that might affect their use of service. In case of modification of these T&Cs, on logging into his/her account with Energy, a pop-up box will inform the CLIENT that the T&Cs have been updated. The CLIENT will be requested to agree with the updated T&Cs before they continue to use the Service. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT account will be closed.

b. Services are not available to persons under the age of 18 ("Minors"). If the CLIENT is a Minor, the CLIENT may not use this service. If as a CLIENT you do not qualify, please do not use our WEBSITE. Participation in the games for money (as a "Money Player") is exclusively reserved for individuals over 18 years of age. Please bear in mind that it is a criminal offence to gamble when you are under the age of 18.

b. Services are not available to persons under the age of 18 ("Minors"). If the CLIENT is a Minor, the CLIENT may not use this service. Participation in the games for money, as well as in the games that are free-to-play is exclusively reserved for individuals over 18 years of age. Please bear in mind that it is a criminal offence to gamble when you are under the age of 18.

(II) date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under 18 years of age may be registered as a player since it is a criminal offence to gamble when you are under 18. We reserve the right to request proof of age documentation from any CLIENT at any time.
If your age is not successfully verified within 72 hours of your first deposit;
(a) your Account will be frozen;
(b) no further gambling will be permitted until age verification has been successfully completed; and
(c) if on completion of age verification the customer is shown to be underage, the funds less any winnings will be returned to the CLIENT within 5 working days via the deposit method used on the Account and the Account will be closed;
(III) the customer’s place of residence. Please note that the CLIENT may be asked to prove his/her place of residence by providing proof of identity: a copy Passport or Driving License and/or utility bill;

(II) date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under the age of 18 may be registered as a player, as it is a criminal offence to gamble underage.
(III) the CLIENT’s place of residence. Please note that the CLIENT will be asked to prove his/her place of residence by providing a utility bill or a bank statement that was issued within the last three months.
For Energy to comply with applicable laws and regulations in the United Kingdom, the CLIENT’S personal details supplied at the registration stage (identity, date of birth and place of residence) must be confirmed through verification checks before the CLIENT is allowed to:
(a) deposit funds into an account;
(b) access any free-to-play games;
(c) or gamble with their own money or Energy bonus funds;

d. Energy reserves the right to request further information and documentation regarding a CLIENT'S age, identity and place of residence following any deposits or prior to any withdrawals, in order to prove a CLIENT'S identity before we are able to release the funds. Energy also reserves the right to request such information and documentation from any person who affects a deposit on a CLIENT'S Account. Should the CLIENT not be able to provide the requested 3rd party documentation, Energy reserves the right not to proceed with the refund. Such information and documentation (for example Driving Licence, Government issued ID, Passport, utility bill, and/or Bank/Credit card Statements) will enable us to verify that the personal data given during registration corresponds to data on the documentation. In the event of diverging data, we reserve the right to cancel any bets, along with the payment of the account balance, unless the CLIENT can demonstrate entitlement to the balance by some other means. Any winnings that are derived from deposits which are not in the name of the account holder may be withheld and the account suspended until further notice. Energy reserves the right to request an image of both sides of the debit/credit card used to deposit, for the purpose of supporting evidence in case a deposit comes from a non 3D secure scheme (additional fraud prevention system processing) or if a customer is processing large or multiple transactions. In order to reflect the best security practices, the CLIENT will always be asked to hide the CVV number and wipe out certain card numbers. In a small number of cases we might require additional proof of residence or transaction in PDF format.

d. Energy reserves the right to request further information and documentation regarding a CLIENT'S age, identity and place of residence prior to any deposits or any withdrawal. Energy also reserves the right to request such information and documentation from any person who affects a deposit on a CLIENT'S Account. Should the CLIENT not be able to provide the requested 3rd party documentation, Energy reserves the right not to proceed with the refund. The following documentation shall be accepted to confirm the CLIENT’S identity (Driving Licence, Government issued ID, Passport or EEA member state identity card). Please be advised that all mentioned documents must be valid. To confirm the CLIENT’S place of residence (proof of address - POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements that was issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds to data on the documentation. In the event of diverging data, we reserve the right to cancel any bets, along with the payment of the account balance, unless the CLIENT can demonstrate entitlement to the balance by some other means. Any winnings that are derived from deposits which are not in the name of the account holder may be withheld and the account suspended until further notice. Energy reserves the right to request an image of both sides of the debit/credit card used to deposit, for the purpose of supporting evidence in case a deposit comes from a non 3D secure scheme (additional fraud prevention system processing) or if a customer is processing large or multiple transactions. In order to reflect the best security practices, the CLIENT will always be asked to hide the CVV number and wipe out certain card numbers. In a small number of cases we might require additional proof of residence or transaction in PDF format.

a. Gambling whilst under the age of 18 is a criminal offense and Energy takes the responsibility of preventing access by under 18s very seriously. Electronic age verification checks are carried out and whilst we aim to make the process as seamless and unobtrusive as possible, it is possible that further information will have to be obtained directly from the CLIENT. If age verification has not been satisfactorily completed within 72 hours, the CLIENT’s account will be frozen and therefore will not be able to gamble again until age verification is successfully completed.

a. Gambling whilst under the age of 18 is a criminal offense and Energy takes the responsibility of preventing access by under 18s very seriously. Energy may supply the information given by the CLIENT during registration to authorised credit reference agencies, 3rd party identity verification services and/or fraud prevention agencies to confirm the CLIENT’S identity. Such information will be processed in accordance with our Privacy Policy. Electronic age verification checks are carried out and whilst Energy aims to make the process as seamless and unobtrusive as possible, it is possible that further information will have to be obtained directly from the CLIENT. Once identity checks are positively conducted the CLIENT will be allowed to gamble.

k. Funds cannot be withdrawn from one’s Account unless said funds have been wagered at least once. Staking bets on table games with minimal loss expectancy (opposite betting) will not be considered as a valid fulfilment of wagering requirements. Please take note that a five per cent (5%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) may be applied to payout requests referring to amounts which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Risk Department.

k. Please be informed that there is a three per cent (3%) administrative charge to cover the payment provider fee, which will be applied for withdrawal requests referring to amounts deposited with Energy that have not been used at least once for playing casino games or sports bets. Such payouts have to be assessed and confirmed by the Risk Department before being approved.

f. This Agreement is effective upon acceptance of the registration for newly registering CLIENTS by checking the box “I have read and accept the terms and conditions” and “I am 18 years or older" and clicking "Create new account" button in the course of the registration on the SITES. The CLIENT commits to comply with the Terms and Conditions of the website. If the CLIENT does not agree to be bound by the terms and conditions of this Agreement, and does not use or access our WEBSITES after registering, the CLIENT must inform us in writing immediately.

f. This Agreement is effective upon acceptance of the registration for newly registering CLIENTS by checking the box “I am 18 years old or over and I have read and accept the Terms and Conditions and Privacy Policy. I also confirm that I am not a politically exposed person (PEP) and I am not a relative of or in close relationship with any PEP” and clicking "Create new account" button in the course of the registration on the SITES. The CLIENT commits to comply with the Terms and Conditions of the WEBSITE. If the CLIENT does not agree to be bound by the terms and conditions of this Agreement, and does not use or access our WEBSITES after registering, the CLIENT must inform us in writing immediately.

e. Energy Services are not available to customers residing in regions, where Energy’s operations would be uncompliant with local laws (including but not limited to the United States).

d. Energy Services are not available to customers residing in regions, where Energy’s operations would be illegal to use with local laws (including but not limited to the United States) and Energy reserves the right to refuse and / or cancel Services if it has sole grounds to believe of CLIENT’s misconduct.

c. (IV) the customer’s valid e-mail address and contact number (phone / mobile)

c. (IV) the customer’s valid email address and mobile number

b. During the registration process, a CLIENT must provide Energy with valid identification, including but not limited to the address, contact email and/or personal telephone number.

b. During the registration process, the CLIENT must provide Energy with valid identification, including but not limited to the address, contact email and mobile number. To complete the registration process, the CLIENT is required to enter the 6 digits verification code sent to registered mobile phone number. Once the registration is completed successfully, the CLIENT will receive a welcome email along with a link to confirm the email validity. Although the last step is informal and does not render the registration process, it confirms that the CLIENT is the legitimate person accessing the Energy account. Should the client face any technical difficulties, they can contact our dedicated Customer Support team for further assistance.

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p. The CLIENT declares that he/she is not currently or have never been diagnosed as a compulsive gambler and do not have any mental issues which might affect the CLIENT’s judgement or decision-making.

a. The amount that is displayed as a CLIENT “payout” is net of fees. Accordingly, the “payout” amount will be the exact amount deposited into your account. However, sometimes an additional fee during withdrawal process may apply usually, but not only, related to withdrawal request, if applicable and explicitly announced on the WEBSITE.
b. The base currency in Energy's software is EURO, but the account balance of the CLIENT may be displayed in another currency. The CLIENT can choose other currency than EURO for his/her Player’s account but the CLIENT must be aware that sometimes the payment process in such Player’s account may be subjected to small exchange rate when changing payment amount into Euros. Please note that any exchange premiums are payable by the CLIENT.
c. CLIENTS may choose to close their account at any time. In such cases a CLIENT is requested to send an email to support@energycasino.com, and customer care will proceed with the account closure and confirming to the CLIENT that such termination has taken place. In order for a CLIENT to claim funds from a dormant account, closed, blocked or excluded account, one must contact Energy by email on - support@energycasino.com.
d. Statements will be issued on a quarterly basis and fees will continue to accrue pursuant to the auto renewal terms and conditions should the CLIENT fail to provide the required (30) day written notice of termination to support@energycasino.com.
e. The CLIENT expressly authorises Energy to collect any account fees due and owing pursuant to these terms and conditions by debiting the CLIENT credit card on file, or by debiting the CLIENT’s Energy account.

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19 a. Bonuses being offered and their details of crediting Bonus Money will be available on the Bonus/Promotions section of the website. The amount of Bonus Money is determined by Energy and set out on the website.
b. Energy offers a number of attractive reward features to its new and existing CLIENTS. Bonuses are rewarded to CLIENTS as part of Energy's promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
c. The CLIENT binds himself not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Energy may offer (like 100% bonus of initial deposits, 50% of reload deposit or use of certificates and promotional codes). Energy reserves the right, in case of abusive behaviour on the player’s part as related to bonus credits and/or to promotional offers by Energy, to rescind or block CLIENT accounts created to that end, as well as their transactions.
d. Energy reserves the right to revoke and/or cancel any bonus and/or promotional winnings which are deemed to have occured due to abuse and/or misuse of any promotional system. In the event of any dispute, the general terms and conditions of our complaints procedure applies. (Refer to section 27. Complaints)
e. The Bonus Money is kept separately from the Real Money on the account. It will not be paid out directly but instead only once it has been transformed into real cash winnings. If the cash account contains both Bonus and real money, the Bonus Money will not be used for wagers until the real money is consumed. Specific bonus conditions will be published on the website.
f. The withdrawal of funds from an account before completing bonus conditions will immediately nullify the bonus and the CLIENT will no longer be eligible for any accumulated bonus rewards.
g. Any indication of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity based on the provision of the bonus will render the account inactive along with any and all profits or losses generated.
h. The prevailing language in case of interpretation of any bonuses will be the ENGLISH language.

18 a. Energy may, from time to time, offer our players bonuses, which will be credited by Energy into their accounts. Bonuses being offered and their details of crediting will be available in the Bonus / Promotions section on the WEBSITE. The Bonus amount is determined by Energy and CLIENTS have no general entitlement to receive Bonus.
b. Each individual promotion will come with its own set of specific relevant terms and conditions (the “Significant Terms”) in addition to Standard Bonus Terms and Conditions, the CLIENT should therefore read ‘Standard Promo Terms’ in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably) they wish to enter. Please always refer to our Standard Bonus Terms and Conditions (where applicable) for information on promotions, bonuses and offers.

25. Privacy Policy By opening an Account with Energy, the CLIENT implicitly gives his authorisation to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by Energy. This section shall be identified with special provisions regarding our Privacy Policy that you can find here /en/terms-and-conditions/privacy-policy and here https://energybet.com/en/Terms-and-conditions/Privacy-policy.
Energy does its utmost to ensure the privacy, confidentiality and security of its CLIENTS, which are preserved both throughout their interaction with the Company and afterwards, to the fullest extent achievable by Energy.
a.When CLIENTS register with the Company, they acknowledge their willingness to share with Energy certain private information which will be used for the purpose of confirming the CLIENT’s identity and ensuring the security of their deposits and player account. This information is collected in line with our stringent verification procedures that are used to deter international money laundering operations and to ensure that security and safety of our customer's activity throughout. The information will be only be processed by the staff who require such access.
b. Our CLIENTS undertake to supply us with true, updated and accurate information about their identity. Furthermore, they are required to state categorically that they are registering on their own behalf and are not seeking at any time to act in any manner which could be considered fraudulent nor are they seeking to impersonate any other individuals for any purpose whatsoever.
c. The Company's data collection procedures include the collection of CLIENT's freely disclosed information as shared with Energy, in addition to the placement of cookies for the purpose of gathering data about the manner in which CLIENTS interact with the WEBSITE. These tools for gathering CLIENT's information are employed for the purpose of ensuring the customer's own security and all data collected by Energy is shared only with individuals within Energy who are involved with the verification of customer account information for the express purpose of ensuring the customer's confidentiality and security.
d. Energy will never disclose any private or otherwise confidential information in regards to our CLIENTS to third parties without the express, consent of our CLIENTS, except in such specific cases in which disclosure is a requirement under law, legally legitimate interest of Energy or is otherwise necessary in order to perform verification analysis on the CLIENTS identity for the purpose of safeguarding their account and securing their personal information.
e. By registering with Energy and through the voluntary interaction they undertake with Energy's products and/or services, the CLIENT confirms and agrees that they consent to the use of all or part of the information they supply concerning their Energy player account, the transactions they undertake through it and the interactions which they perform with Energy and on behalf of Energy. All interactions the CLIENT undertakes with Energy will be stored by Energy for the purposes of record and as such may be employed by Energy in such cases where disputes arise between CLIENTS and Energy.
f. Energy will do its utmost to ensure the confidentiality of its CLIENT’s personal information including the implementation of data protection procedures designed to ensure CLIENT confidentiality. Energy ensures that its data protection policy is regularly updated in order to ensure that the CLIENT's information is continually safeguarded.
g. Any suspicious or fraudulent activities will be immediately reported to the relevant authorities, including but not limited to the Financial Intelligence Unit (FIU).
h. The CLIENT agrees to notify Energy if he/she or any of his/her family members (e.g. spouse, partner, children and their spouses or partners, and parents) is a Politically Exposed Person as defined by the Financial Action Task Force (FATF). The Financial Action Task Force on Money Laundering defines a Politically Exposed Person as "individuals who are or have been entrusted with prominent public functions, for example Heads of State or of senior politicians, senior government, judicial or military officials, senior executives of state owned corporations or important political party officials.

24. Data processing Prior and during the CLIENT’s use of Services, it will be necessary for Energy to collect and process the CLIENT’s personal data. All information pertaining to how Energy collects, processes, secures and shares personal data can be found in the Energy Privacy Policy.

26 a. At Energy we encourage our CLIENTS to enjoy gambling in a responsible manner. However, we do recognise that gambling can become addictive and problematic for some people. To help CLIENTS avoid potential problems, we offer a range of tools that can be used to control play such: different type of limits or short breaks. For more information please see our Responsible Gaming page (link at bottom of page).
b. In order to set or manage the Responsible Gaming limits, CLIENT must log into their Energy account. If a CLIENT finds that controlling their play with the available tools is not sufficient, we recommend that they consider a break or a self-exclusion.
c. Self-exclusion enables a CLIENT to request that we block them from using our services. Self-exclusion can vary in length from six months to indefinite (UK – Gambling Commission) and from 24h to indefinite (International - Malta Gaming Authority).
d. It is the responsibility of the CLIENT to adhere to any self-exclusion agreement, though we are happy to help by blacklisting addresses and devices where possible (please note, this is not always possible due to technical restrictions).
e. The effectiveness of any self-exclusion agreement depends largely on the commitment of the CLIENT to manage their own behaviour. An exclusion will be most effective if a CLIENT will agree to not attempt to register again. Please be advised that exclusion should not be intended to function as a replacement for willpower or as a full guarantee to stop the CLIENT from further gambling.
f. During your self-exclusion period, every attempt will be applied to prevent the CLIENT from creating a duplicate account and any account detected with a clear link to an account under Self-exclusion will be closed upon detection and remaining unused balances will be returned to the original depositing source.
g. By accepting our terms and conditions, the CLIENT acknowledges and confirms that he/she is not excluded at our service. Therefore, no deposits, losses or winnings will be owed/refunded to a CLIENT if associated with a fraudulently created additional/duplicate account, except for remaining unused balances from deposits, which will be refunded in full. To fully investigate such cases, the Responsible Gambling or Fraud Departments are entitled to request additional forms of documentation such ID in hand and phone/voice verification.
h. If the CLIENT is considering self-exclusion, he/she may wish to register with GAMSTOP. GAMSTOP is a free service that enables the CLIENT to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up to GAMSTOP, please visit www.gamstop.co.uk.
i. (I) In case of closed accounts, any remaining balances will only be refunded upon request, and such transactions will incur a 2.50 GBP administrative fee (or equivalent in other currency). If, after 6 months, no refund has been requested, remaining balances will be donated to charity.
(II) In the case of closed accounts subjected to a user defined self-exclusion, any remaining balances will be refunded automatically. In a small number of cases, where restrictions are imposed by payment providers, Energy reserves the right to donate any balances under 1GBP to charity for socially responsible causes. Finally, Energy may ask the excluded customer for additional documents if a refund is not possible back to the same method, that payment was originated from.
j. By playing games or using the gambling services at Energy, CLIENTS acknowledge that they are playing games based on, or betting on events that are subject to, luck and chance, and that through the use of the service and/or software, they are subject to the risk of losing money. Thus, CLIENTS accept that any and all losses suffered are the sole responsibility of the CLIENT.
k. Gambling whilst under the age of 18 is a criminal offense and we take our responsibilities to prevent access for those under the age of 18 very seriously. Manual age verification checks are carried out and whilst we aim to make the process as seamless and unobtrusive as possible it may be that further information will have to be obtained directly from the CLIENT. For CLIENTS aged 18-21 registering from the UK, we require proof-of-age once a customer seeks to deposit, and for CLIENTS aged 18-21 registering from outside of the UK we require proof-of-age documentation to be provided before any withdrawal can be made. If age verification has not been satisfactorily completed within 72 hours, the customer’s account should be frozen and they will not be able to gamble again until age verification is successfully completed.
l. Please note, ‘idle time’ is reached after 40 minutes of no activity, at which point clients will be logged out automatically. It is the responsibility of individual clients to maintain the security of their accounts by making sure that no one else has access to their passwords or login details. We recommend that clients do not leave themselves logged in if their device is potentially accessible by others, especially minors or those with known gambling problems.
m. If at the time of requesting self-exclusion, there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent once the event has been settled.
n. Within two days of self-exclusion, the CLIENT will be removed from any direct marketing lists we hold. It is responsibility of the CLIENT to opt out of any marketing communications he/she may receive from a third party or access via social media.
o. If the CLIENT has a reason to believe that a person under the age of eighteen years is accessing our services, please contact us immediately. Our support team can be contacted via phone on +356 9994 5112 (Malta), email; support@energycasino.com or through the LiveChat at our WEBSITE.
p. Our WEBSITES include links to external third-party organisations and information that may be helpful to problematic gamblers. If a CLIENT feels that they might be developing a gambling addiction or problem, we encourage them to consult these resources or to contact us for additional information. In order to protect a vital interest of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek an immediate action.
q. Please be advised that all sensitive data related to a problem gambling or exclusions has to be collected and kept on records to carry out our statutory functions related to affected individuals. Thus, in cases where players' well-being is at stake, Energy will take all possible steps to maintain full compliance with Social Responsibility Code, which could in some cases override the GDPR where necessary.

25 a. Gambling whilst under the age of 18 is a criminal offense and Energy takes the responsibility of preventing access by under 18s very seriously. Electronic age verification checks are carried out and whilst we aim to make the process as seamless and unobtrusive as possible, it is possible that further information will have to be obtained directly from the CLIENT. If age verification has not been satisfactorily completed within 72 hours, the CLIENT’s account will be frozen and therefore will not be able to gamble again until age verification is successfully completed.
b. Energy is committed to ensuring that its CLIENTS gamble in a responsible manner, while acknowledging that gambling can be addictive to some and affect their lives negatively. In view of this, Energy offers various measures to promote responsible gambling practices.
Such measures include: setting limits on deposits, wagers and session times as well as the possibility to self-exclude for both a definite and/or an indefinite period of time. These can be set by the CLIENT through the Website by entering the Responsible Gaming page and/or by sending an email to the Energy customer care team.
c. The CLIENT is able to lock their Account for a defined or undefined period of time when he/she no longer wishes to gamble, play or stake.
d. Energy offers CLIENTS a “time-out” facility for the following durations: 24 hours, one week, one month or another period the CLIENT may reasonably request, up to a maximum of 6 weeks.
e. Energy further allows the CLIENT to self-exclude themselves from their account for a duration of not less than 6 months, and not more than 12 months. This period may, on request, be extended for one or more further periods of at least 6 months each. Once this change has been made to an account for a set period, it will not be possible for the account to be re-opened for any reason before the set period has expired. During the period of self-exclusion, Energy will apply additional measurements in order to prevent the CLIENT from registering new accounts.
f. At the end of this period chosen by the CLIENT, the self-exclusion remains in place if no specific action is taken by the CLIENT to gamble again.
g. By accepting our terms and conditions, the CLIENT acknowledges and confirms that they are not already excluded from Energy’s services. Therefore, no deposits, losses or winnings will be owed/refunded to a CLIENT if they are associated with a fraudulently created additional/duplicate account. To fully investigate such cases Responsible Gambling or Fraud Departments are entitled to request additional forms of documentation, such as ID in hand and phone/voice verification.
h. A cooling off period of 24 hours will be put into effect, should a CLIENT request the raising or removal of limitations or request restrictions of the Account to be made undone. Requests for lower limits or requests for a renewal of the period of exclusion will be actioned immediately.
i. Upon entry into self-exclusion, Energy will automatically refund the remaining account balance.
j. In the case of account closure, the balance will be frozen unless otherwise requested by the CLIENT. Such refunds will incur a 1.35 GBP administrative fee. In addition, all active promotions will be voided.
k. The CLIENT will be removed from any direct marketing lists Energy holds, within two days of a self-exclusion.
l. Any still outstanding bets (where the result is not yet known) at the time of requesting a self-exclusion, will result in the corresponding sums being paid to the CLIENT, after the event has been settled, should the bets result in a win.
m. During the self-exclusion period, every effort will be applied to prevent the CLIENT from creating a duplicate account and any account detected with a clear link to an account under self-exclusion will be closed upon detection and any remaining unused balances will be returned to the original depositing source.
n. If the CLIENT is considering self-exclusion, they may wish to register with GAMSTOP. GAMSTOP is a free service that enables the CLIENT to self-exclude from all online Gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
o. Energy will not be held responsible for GAMSTOP registration issues such as, but not limited to, personal details mismatch. The CLIENT must contact Gamstop directly in order to resolve such issues at www.gamstop.co.uk.
p. The Responsible Gaming page also contains links to external entities and information which can help in cases of addictive gambling. If the CLIENT believes that they might be addicted to gambling, we encourage them to seek help through these areas of our Website and also contact us via email.
q. By entering and playing on our WEBSITE, the CLIENT acknowledges that playing games of chance through the use of the Energy services and/or the software they are under the risk of losing money. It is the CLIENT’S sole responsibility to assume the account losses suffered through the Player’s Account.
r. Energy reserves the right to impose limitations or block any CLIENT’S accounts if suspicions of gambling problems are identified.
s. Please note, an ‘idle time’ is reached after 40 minutes of inactivity, at which point a CLIENT will be logged out automatically. It is the responsibility of individual CLIENTS to maintain the security of their accounts by making sure that no one else has access to their passwords or login details. We recommend that clients do not leave themselves logged in if their device can be potentially accessed by others, especially minors or those with known gambling problems.
t. In the case of protecting vital interests of those affected by problem gambling, who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, Energy reserves the right to contact the relevant local authorities to seek immediate action.
u. Please be advised that all sensitive data related to problem gambling or exclusions have to be collected and kept on record to carry out our statutory functions related to affected individuals. Thus, in such cases where a CLIENTS’ well-being is at stake, Energy will take all possible steps to maintain full compliance with the Social Responsibility Code, which could in some cases override GDPR where necessary. Energy reserves the right to impose account limitations or account closure should there be any gambling issue recognised in a CLIENTS’ behaviour.

k. Energy may amend the terms of this Agreement from time to time by posting the amended terms on the WEBSITE. Before any amendment takes place, Energy will reach customers by email or inbox message at least 7 days in advance to ensure customers have enough time to read through material changes that might affect their use of service. In case of modification of these T&Cs, on logging into his account with Energy, a pop-up box will inform the Player that the T&Cs are due to be updated. The Player shall be requested to agree with the updated T&Cs, before they continue to use the service. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT account will be closed.

k. Energy may amend the terms of this Agreement from time to time by posting the amended terms on the WEBSITE. Before any amendment takes place, Energy will reach customers by email or inbox message in advance to ensure customers have enough time to read through material changes that might affect their use of service. In case of modification of these T&Cs, on logging into his account with Energy, a pop-up box will inform the Player that the T&Cs are due to be updated. The Player shall be requested to agree with the updated T&Cs, before they continue to use the service. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT account will be closed.

a (II). date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority. That means that the CLIENT’s account at www.energycasino.com or www.energybet.com will be closed and any remaining funds held in the account balance less any winnings will be returned via the last deposit method used on the account.

a (II). date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under 18 years of age may be registered as a player. We reserve the right to request proof of age documentation from any CLIENT at any time.
If your age is not successfully verified within 72 hours of your first deposit;
(a) your Account will be frozen;
(b) no further gambling will be permitted until age verification has been successfully completed; and
(c) if on completion of age verification the customer is shown to be underage, the funds less any winnings will be returned to the CLIENT within 5 working days via the deposit method used on the Account and the Account will be closed.”

c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity.

c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity.

c. Energy offers Live Casino fully regulated and licensed under the laws of the United Kindgom and authorized to operate a live casino under the Remote Operating Licence number: 000-039325-R-319309-010 issued by the UK Gambling Commission. The rules of the games can be found hereunder.

c. Energy offers Live Casino fully regulated and licensed under the laws of the United Kingdom and authorized to operate a live casino under the Remote Operating Licence number: 000-039325-R-319309-010 issued by the UK Gambling Commission. The rules of the games can be found hereunder.

f. During your self-exclusion period, every attempt will be applied to prevent the CLIENT from creating a duplicate account and any account detected with a clear link to an account under Self-exclusion will be closed upon detection and deposits will be returned to the original depositing source.

f. During your self-exclusion period, every attempt will be applied to prevent the CLIENT from creating a duplicate account and any account detected with a clear link to an account under Self-exclusion will be closed upon detection and remaining unused balances will be returned to the original depositing source.

Energy is required to inform customers about how funds are being held on their accounts, and the extent to which such funds are protected in the event of insolvency. In accordance with the British Gambling Commission's rating system, Energy offers basic protection in relation to the funds held on player accounts. This means that customer's funds are kept in accounts separate from business accounts but they would form part of the assets of the business, in the event of insolvency.

Energy is required to inform customers about how funds are being held on their accounts, and the extent to which such funds are protected in the event of insolvency. In accordance with the British Gambling Commission's rating system, Energy offers basic protection in relation to the funds held on player accounts. This means that customer's funds are kept in accounts separate from business accounts but they would form part of the assets of the business, in the event of insolvency. For more information about how funds are protected please refer to the Gambling Commission website: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx.