Responsible gaming

Energy wants to ensure that its players gamble in a responsible manner. We acknowledge that gambling can be addictive to some and affect their lives negatively. Since we care for our players and want online gaming to be an enjoyable experience, we offer various measures for our players to gamble responsibly. These can be set by the player and include the following:

At Energy, we believe that poker and casino games should be played for fun and entertainment. However, we also realise that gambling can be addictive and there is a risk you could develop an addiction.

When a gambler loses the sense of fun that casual gambling is meant to provide, it means that he may have a problem. He may begin to look at gambling as a way to make money or, worse still, he keeps on gambling to try and win back the money he had previously lost. He often believes that, with luck, he may recoup the losses. When you find yourself chasing losses and betting more, the result is a vicious circle of piling up losses and increasing wagers to recover said losses.

Responsible Gambling Tips

For most people, gambling is exciting and entertaining. They make careful decisions about how to spend their time and money, and know where and how to have fun.

Here’s how you can control your gambling:

• Decide on a loss limit ahead of time and stick to it.
• Low-risk gambling is a way of playing with minimal chances of losing control. The key to low-risk gambling is to acknowledge that "it's only a game".
• Never borrow money to gamble.
• Set a limit on session time.
• Take frequent breaks.
• Balance gambling with other activities.
• Don't gamble when highly stressed, depressed, intoxicated or troubled in any way.
• Only gamble with money set aside for entertainment, never with money for everyday expenses.

You can realise that you have a problem with self-control:

• If you are leaving your family alone for extended periods of time, in favour of gambling.
• If you frequently argue with your partner about spending too much time and money on gambling and find that you cannot stop or exercise self-control.
• If you are gambling family money needed for rent/mortgage, schooling, medical bills, groceries, clothes, or heat.
• If you feel that you have to gamble to spend time with the people you can relate to.
• When you are with your family, at work, or at social events, you find that you are constantly thinking about your next bet.
• If you look at gambling as a way of making money fast.
• If your answer to any of the above is “YES”, then we suggest that you take immediate action BEFORE the problem worsens. There are many organisations that may help you deal with problem gambling.

Should you have any doubts, please complete the self-assessment quiz available here.

Account Closure or Self-Exclusion

Most of our players enjoy gambling without issues, but we do recognise that it can become a serious concern for some. That is why we offer our players the following options:

1. Restrict gambling through self-exclusion.
2. Close the account.

Players can self-exclude for periods ranging from 24 hours to 30 days.

If you wish to permanently self-exclude or close your account, please send the request to our Customer Support team on support@energycasino.com or reach out through our Live Chat.

We kindly ask you to request a withdrawal of any monetary funds left on your account. If you are already excluded, you may also request a withdrawal by contacting support.

The self-exclusion period can be shortened if the request is made in writing to our responsible gambling team at responsiblegambling@energycasino.com. Requests are subject to a 24-hour or seven-day cooling-off period, depending on the nature of the closure.

The self-exclusion period can be extended on request and with immediate effect. Requests should be submitted through support@energycasino.com.

Access to closed accounts can be reinstated immediately, as long as the account closure was unrelated to problem gambling and the player submits a request through Customer Support.

We reserve the right to keep accounts closed or deny a reactivation request, as per the decision made by our Responsible Gaming Department, to ensure the player's safety.

For more information about self-exclusion, you can contact us responsiblegambling@energycasino.com or through our Customer Support team.

Protection of Minors

With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the net, Energy encourages its players to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

Tips for Parents:

• Do not leave your computer unattended.
• Password-protect your computer.
• Do not allow persons under 18 to participate in any gambling/betting activity.
• Keep your login/account details and bank card(s) information out of reach of children.
• Do not save passwords onto your computer. Write them down instead.
• Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

There are a number of third party applications that parents or guardians can use to monitor or restrict their computer's access to the Internet. These include:

• Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
• Qustodio filtering software allowing parents to add websites to a custom blocklist: https://www.qustodio.com/en/.

For more information about raising awareness and understanding of emerging trends, as well as other issues regarding internet safety, we recommend that parents visit the EU co-funded website: www.betterinternetforkids.eu.

Support-line for gambling addicts

If you believe that you might be addicted to gambling, we encourage you to seek help through our Responsible Gaming tools or the websites below. You can reach out to us through email, or anonymously contact one of the following independent organisations for professional help:

• www.gamblingtherapy.org
• www.rgf.org.mt
• www.gamblersanonymous.org

Gamblers anonymous

• Email: isomain@gamblersanonymous.org
• Website: www.gamblersanonymous.org

Find international addresses here.

You can also download the BetBlocker tool here to restrict access to gambling websites for a chosen period of time.

For more information related to gambling problems or limits, please do not hesitate to contact our competent and knowledgeable responsible gambling team at responsiblegambling@energycasino.com.