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Copyright 2025 Energycasino. All rights Reserved
General Terms and Conditions Privacy Policy Responsible gaming Refund Policy Your Guide to Casino Bonus Terms & Conditions Our Licence

Refund Policy

  1. This refund policy is in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.
  2. All monies deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.
  3. After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.
  4. To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.
  5. The refund request can only be considered if deposited funds are still available in the customer’s account and if requested within the first twenty-four (24) hours of the deposit.
  6. The usual processing time for the refund request should not exceed five working days.
  7. We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.
  8. All refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support payouts, the refund will be processed via bank transfer.
  9. In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.
  10. If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.
  11. If the issue still cannot be resolved then the customer should refer to our complaints procedure policy.
  12. General terms and conditions apply.
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    www.energycasino.com is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749 with trading address at No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta.

    Probe Investments Limited is licensed to provide gambling services to customers located outside the United Kingdom under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).

    It is illegal for anyone under the age of 18 (or min. legal age, depending on the region) to open an account and/or to gamble with EnergyCasino. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

    It is a criminal offence to gamble under the age of 18 (or min. legal age, depending on the region). Gambling can be addictive. Play Responsibly. You can contact www.rgf.org.mt, https://www.gam-anon.org/, https://www.gamblingtherapy.org organisation or visit our Responsible Gaming page.

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    License information

    www.energycasino.com is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749 with trading address at No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta.

    Probe Investments Limited is licensed to provide gambling services to customers located outside the United Kingdom under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).

    It is illegal for anyone under the age of 18 (or min. legal age, depending on the region) to open an account and/or to gamble with EnergyCasino. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

    It is a criminal offence to gamble under the age of 18 (or min. legal age, depending on the region). Gambling can be addictive. Play Responsibly. You can contact www.rgf.org.mt, https://www.gam-anon.org/, https://www.gamblingtherapy.org organisation or visit our Responsible Gaming page.

    © 2025 EnergyCasino