Support
How can we help you?
You still have a question?
If you cannot find answer to your question in our FAQ, you
can always contact us. We will answer to you shortly!
How come I’ve been declined access to a promotion or offer?
Certain promotions will only be available to players from selected countries, or using a specific payment method. Information regarding restrictions will be provided with each promotion, but if you’re still unsure you can always contact our Customer Support Team.
How do I check that I have met the requirements for a promotion?
You can check all your bonus information by selecting ‘My account’, and then ‘Details’ underneath your Bonus Balance.
When I use a bonus, is my choice of games restricted?
Most bonuses come with certain restrictions regarding which games they can be used for. Information will be provided with each promotion.
Where can I see the current and upcoming promotions?
Just select Promotions from the main menu. There’s also a Tournaments page, giving information about all the upcoming tourneys.
If you cannot find answer to your question in our FAQ, you
can always contact us. We will answer to you shortly!
www.energycasino.com is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749 with trading address at No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta.
Probe Investments Limited is licensed to provide gambling services to customers located outside the United Kingdom under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
It is illegal for anyone under the age of 18 (or min. legal age, depending on the region) to open an account and/or to gamble with EnergyCasino. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
It is a criminal offence to gamble under the age of 18 (or min. legal age, depending on the region). Gambling can be addictive. Play Responsibly. You can contact www.rgf.org.mt, https://www.gam-anon.org/, https://www.gamblingtherapy.org organisation or visit our Responsible Gaming page.